Balance Hormone Center in Chandler, AZ

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2095 W Pecos Rd Suite A6, Chandler, AZ 85224

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Balance Hormone Center is a TRT clinic profile in Chandler, AZ. Use the tracked call, website, and directions buttons for contact details, then compare services, review signal, and treatment considerations before booking.

TRT Index is an independent directory and comparison resource. Listings are informational and do not imply a medical endorsement.

4.8· 458 reviews

Call (480) 687-1423 Website Directions

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Quick facts

Location: Chandler, AZ
Services listed: TRT, HRT
Review signal: 4.8 from 458 public review references

TRT Index is an independent directory and comparison resource. Listings are informational and do not imply a medical endorsement.

About this clinic

Balance Hormone Center offers hormone replacement therapy, aesthetic treatments, and regenerative medicine for men and women across multiple Arizona locations. The clinic evaluates patient hormone levels and develops personalized treatment plans to improve health and quality of life.

Aesthetic treatments including facial fillers, laser hair removal, and acne treatment
NAD+ regenerative medicine
Multiple clinic locations in Gilbert, Scottsdale, and Chandler, Arizona

Fits: Men and women experiencing age-related hormonal decline and seeking hormone therapy or aesthetic rejuvenation.

Summary drafted from public website, chain, or directory listing information depending on available sources.

Services offered

TRTHRT

TRT: Testosterone replacement therapy - injections, creams, or pellets for clinically low testosterone.
HRT: Hormone replacement therapy - broader endocrine care beyond just testosterone.

What patients are saying

4.8· 458 reviews on Google

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Jerri Elliott
4 months ago
My experience has been good and the products they provide are very helpful. The phlebotomist, Linda, is the best! My only concern is that the customer service is lacking. Little things like smiling, eye contact, talking at a volume where I can hear what you are saying, need improvement. The prepayment protocol does not make a customer feel valued. It’s like you are punishing me for other people’s actions. It also seems like a money grab for the business. All that being said, I will continue to use Balance Hormones for their products and convenience.
Miranda Moreno Ponce
6 months ago
Dr. Rago and his front desk staff are very friendly and welcoming. Dr. Rago himself is very knowledgeable and communicative. He described in great detail how my labs read in a way that made sense to me. I learned a lot about my body emotionally and physically in just one visit. I have already recommended him to many friends and family!
Ellis Duvall
5 months ago
Dr. Rago is extremely knowledgeable and friendly, however, his office staff struggles to communicate effectively, offer genuine concern and be solution focused. I’ve been on doctor prescribed TRT for years but transferred my care to Balance around 4 months ago when I moved to the area. I had my first follow up appointment with Dr. Rago scheduled for a few days before my out of town wedding. There were quite a few loose ends that I needed to take care of prior to the wedding so I had to reschedule my appt with Balance to be on 10/30 instead of the originally planned 10/22, pushed out just 8 days. They asked me on Monday 10/20 if I had my labs done and I sent them a picture of me waiting in the lobby of the lab. I got my blood drawn in advance of the appt and had my results in the online portal on 10/21 meaning Balance had the results as well. They had results a day prior to my scheduled appt, if this were to be considered “too late” they could have let me known in the many communications that we had. Never did. Here’s where the problem is though - my medication was due for a refill on 10/23 and I started the refill process through my pharmacy on 10/16. After the pharmacy didn’t get a response from Balance to the refill request, I reached out to Balance on 10/18 to ask if anything was needed from me - they just said that they were “waiting on the doctor”. No problem. I continue to follow up as time goes on and keep getting the same “waiting on the doctor” response. It’s now 10/23, *a full week later* and the refill prescription still hasn’t been sent to my pharmacy on file. Frustrated, I ask yet again if anything is needed from me and only then do they finally say that “it’s because my appt was ‘cancelled’ that they aren’t able to send a refill and that me ‘cancelling’ my appt made me non-compliant…”. Just to be clear, my appointment was not cancelled, it was RESCHEDULED to be just 8 days later after I was back from wedding. No one at the office let me know when I rescheduled my appt that it would cause such a headache in getting a refill. For an entire week the medical assistants at this office just said that they were waiting on the doctor, never mentioning that they were really withholding my medication as a result of the appt being rescheduled. It wasn’t until Thursday, the day that I was leaving for my wedding, that they offered to send in a one week’s supply to my pharmacy but it was already too late - it wouldn’t have been filled in time. Their failure to take have any sort of urgency caused me to miss my next injections. It should never take an entire week for a medication refill nor should you give patients excuses for an entire week either. With this being a controlled substance you can’t request a refill through the pharmacy until a week before you’re out of medication so even though I requested a refill as soon as it was possible, them dragging their feet for a week like this caused me to entirely run out of medication and miss my injections. Again, Dr. Rago is great but the office staff here really drops the ball with their lack of communication. I should have been told when I rescheduled my appt that it would cause issues or at the very least have been told this when I first asked about the refill request. It shouldn’t have taken an entire week for them to tell the truth. There are tons of hormone clinics out there and I’ll be finding a new one who actually knows how to effectively communicate and have a sense of care for their patients. Would not recommend.
Olivia Carlton
5 months ago
I have never received the level of care that I get here. Kaitlin Wright is amazing and it's clear that she cares about her patients. I feel heard and seen. If you're looking or needing help with your hormones amongst other things I highly recommend this office.
Steven Short
6 months ago
Friendly service and doctor, but everything they do here can be done by your PCP for more than half the cost this place will charge you. Save your time and save your money. What a ripoff, I'm not paying your outstanding balance. Send me to collections I dont care.

Reviews via Google Maps. Content and opinions belong to their original authors.

Review and rating context

4.8 average rating from 458 public review references where available.

TRT Index does not collect first-party patient reviews and does not verify individual review content. Use public review patterns alongside provider credentials, lab policies, pricing, and follow-up expectations when comparing clinics.

How to compare this clinic

Before choosing a TRT provider, compare

Who reviews baseline and follow-up lab work.
Visit cadence, refill rules, and ongoing monitoring.
Total monthly cost, not just the first appointment.
Whether listed services match your treatment goals.
Review patterns around scheduling, follow-up, and billing.

Questions guide/Lab tests guide

Clinic profile

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Review checklist for Balance Hormone Center

Use this checklist when reading public reviews and comparing TRT clinics. Public reviews are helpful context, but they should not be treated as proof of clinical quality.

Look for recent patterns in scheduling, follow-up, communication, and billing.
Compare whether reviewers mention lab work, monitoring, and provider access.
Weigh repeated themes more heavily than one-off positive or negative reviews.
Use public review context alongside the questions and lab-test guides above.

Does TRT Index publish patient reviews for this clinic?

No. TRT Index does not collect first-party patient reviews and does not verify individual review content. Balance Hormone Center appears as an independent directory profile, not a medical endorsement. Where available, public review signals are shown only for context.

How should I read reviews for Balance Hormone Center?

Treat public reviews as context, not proof of clinical quality. Look for repeated themes around scheduling, communication, billing, lab work, and follow-up care. Use those patterns alongside the comparison checklist and clinic contact options on this page.

Where do the ratings shown for Balance Hormone Center come from?

Ratings and review signals come from public sources where available, such as third-party listings. TRT Index summarizes those signals for comparison and does not collect first-party patient reviews.

Online alternative

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